Concerns & complaints
On this page
If something about this website or a business communication needs our attention, please get in touch.
Website and business concerns
Email complaints@yetiengines.com with the subject “Website complaint”. Tell us what happened, the relevant page or communication, and how we can contact you.
Privacy
For a data protection request or privacy complaint, email privacy@yetiengines.com. Our Privacy Notice explains your data protection rights and how to complain to the Information Commissioner’s Office.
Security
Report a security concern to security@yetiengines.com. Please do not include passwords, credentials or unnecessary personal information in your initial report.
Postal correspondence
Yeti Engines Ltd
5 Ribblesdale Place
Preston
England
PR1 8BZ
Insurance policies
This business website does not sell insurance policies. If your concern relates to an existing policy or claim, use the contact and complaints details supplied by your insurer.
Insurance distribution concerns
If your complaint is about Yeti Engines’ insurance distribution activity or a Yeti comparison journey, rather than a policy or claim handled by an insurer, email complaints@yetiengines.com.
Where the activity falls within our Appointed Representative arrangement, we will refer or involve Innovative Risk Labs Ltd, our Principal, as appropriate. Innovative Risk Labs Ltd may contact you directly as part of the investigation or resolution of your complaint.
We will acknowledge your complaint promptly. If your complaint is resolved by the end of the third business day after the day we receive it and you accept the resolution, we will send you a summary resolution communication. Otherwise, we will keep you informed. Within eight weeks of receiving the complaint, the regulated complaints process will provide either a final response or, if a final response cannot yet be given, a written update explaining why and when a final response is expected.
If you are eligible to use the Financial Ombudsman Service and remain dissatisfied with the final response, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service free of charge. A referral normally needs to be made within six months of the final response.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
0800 023 4567
financial-ombudsman.org.uk